EDUCATION REFORM ACT 1988 – Complaints Procedure
If at any time, you feel you have a worry or a problem, please contact your child’s teacher straight away. The 1988 Education Reform Act sets out a complaints procedure, which allows matters relating to the school curriculum to be dealt with as quickly, efficiently and sympathetically as possible. All complaints pass through an informal stage, where parents first of all raise the matter with the Headteacher. Most complaints are settled amicably at this stage. Any continuing concern will then be directed through the formal stage where the Headteacher will advise the parent of the opportunity to take the concern to the LEA.

The LEA cannot consider any complaints which have not gone through the school stage first.

A copy of the school’s complaints policy is available from the school policies page accessible via the parents menu above.